Privacy Policy

This Privacy Policy ("Policy") describes how f300m ("f300m", "we", "us", "our") collects, uses, stores, protects, and discloses your personal information when you access or use our online betting platform and related services (collectively, the "Platform"). By registering an account, accessing the Platform, or providing any personal information to f300m, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

f300m is committed to protecting your privacy and handling your personal data with the highest standards of security and confidentiality. We recognize that trust is earned through transparency and responsible data stewardship. This Policy explains what information we collect, why we collect it, how we use it, who we share it with, and what rights you have regarding your personal data. If you do not agree with any aspect of this Privacy Policy, you should not use the f300m Platform.

1. Information We Collect

f300m collects various types of personal information to provide, maintain, and improve our services, comply with legal obligations, prevent fraud, and deliver a personalized betting experience. The categories of information we collect include:

1.1 Account Registration Information

When you create an account on f300m, we collect the following information:

• Personal Identifiers: Full legal name as shown on your Indonesian National Identity Card (Kartu Tanda Penduduk / KTP), date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, and residential address including city, province, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions and answers
• Identity Verification Documents: Scanned or photographed copies of your KTP, selfie photographs holding your identification document, and any additional documents requested for enhanced due diligence

1.2 Financial Information

To facilitate deposits and withdrawals, we collect:

• Banking Details: Bank account number, bank name (such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI), account holder name, and branch information
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja account numbers and registered phone numbers
• Transaction Records: Complete history of deposits, withdrawals, bets placed, winnings, losses, bonus claims, and account balance changes
• Payment Verification: Proof of bank account ownership, transaction screenshots, and transfer receipts

1.3 Behavioral and Usage Data

We automatically collect information about how you interact with the Platform:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Connection Data: IP address, internet service provider, connection timestamps, and geolocation data
• Betting Activity: Sports betting selections, casino game sessions, slot play history, lottery ticket purchases, bet amounts, odds selected, and game outcomes
• Platform Interaction: Pages viewed, features used, click patterns, time spent on pages, navigation paths, and session duration
• Communication Records: Customer support chat transcripts, email correspondence, WhatsApp message history, and complaint records

1.4 Cookies and Tracking Technologies

f300m uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits, remember your preferences, and track your activity across sessions. You can control cookie settings through your browser, but disabling cookies may affect Platform functionality.

2. How We Use Your Information

f300m uses your personal information for the following purposes:

2.1 Service Provision and Account Management

• Creating and managing your user account
• Processing deposits and withdrawals through Indonesian banking systems and e-wallets
• Facilitating bet placement on sports events, casino games, slots, and lottery draws including togel (Indonesian lottery)
• Calculating winnings, updating account balances, and processing payouts
• Administering bonuses, promotions, cashback, and VIP loyalty rewards
• Providing customer support through live chat, email, and WhatsApp channels

2.2 Identity Verification and Fraud Prevention

• Verifying your identity through KYC (Know Your Customer) procedures to comply with Indonesian regulatory requirements
• Confirming you are at least 21 years of age and legally eligible to gamble
• Detecting and preventing multiple accounts, bonus abuse, collusion, and other prohibited activities
• Identifying and blocking fraudulent transactions, stolen payment methods, and money laundering attempts
• Monitoring betting patterns for suspicious activity that may indicate match-fixing or insider betting

2.3 Platform Improvement and Personalization

• Analyzing user behavior to improve Platform design, functionality, and performance
• Personalizing game recommendations based on your betting history and preferences
• Optimizing odds, markets, and game offerings to match Indonesian player interests
• Testing new features, conducting A/B tests, and gathering user feedback
• Developing responsible gaming tools including deposit limits, loss limits, and self-exclusion features

2.4 Marketing and Communications

• Sending promotional offers, bonus announcements, and tournament invitations via email, SMS, or in-app notifications
• Notifying you of account activity, transaction confirmations, and security alerts
• Providing personalized betting tips, odds updates, and game recommendations
• Conducting surveys to gather feedback on Platform experience and satisfaction

You may opt out of marketing communications at any time by adjusting your account preferences or clicking unsubscribe links in emails. However, you cannot opt out of essential service communications such as transaction confirmations and security notifications.

2.5 Legal Compliance and Security

• Complying with Indonesian data protection laws and gambling regulations
• Responding to legal requests from government authorities, law enforcement, or courts
• Enforcing our Terms and Conditions and investigating violations
• Protecting the rights, property, and safety of f300m, our users, and the public
• Maintaining audit trails and transaction records for regulatory reporting

3. How We Protect Your Information

f300m employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology, the same standard used by major financial institutions
• Data Encryption at Rest: Personal information stored in our databases is encrypted using advanced encryption algorithms, ensuring data remains unreadable even if physical servers are compromised
• Secure Payment Processing: Financial transactions are processed through PCI DSS compliant payment gateways with tokenization and fraud detection systems
• Firewall Protection: Multi-layer firewalls protect our infrastructure from external attacks, unauthorized access attempts, and distributed denial-of-service (DDoS) attacks
• Intrusion Detection: Real-time monitoring systems detect and respond to suspicious activity, unauthorized login attempts, and potential security breaches

3.2 Organizational Security Measures

• Access Control: Personal data is accessible only to authorized personnel who require it to perform their job functions, with access logs maintained for audit purposes
• Employee Training: All staff undergo regular data protection and security awareness training
• Confidentiality Agreements: Employees and contractors are bound by strict confidentiality obligations
• Regular Security Audits: Independent third-party security firms conduct periodic audits of our systems, processes, and controls
• Incident Response Plan: We maintain a comprehensive incident response plan to quickly address any data breaches or security incidents

4. Information Sharing and Disclosure

f300m does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to support Platform operations, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to facilitate deposits and withdrawals
• Game Providers: Software suppliers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Asia Gaming who power our casino games, slots, and live dealer tables
• Identity Verification Services: KYC verification vendors who confirm document authenticity and prevent identity fraud
• Cloud Hosting Providers: Data centers that host our servers and databases with strict security and confidentiality agreements
• Customer Support Tools: Live chat, email, and communication platforms used to deliver customer service

All third-party service providers are contractually obligated to protect your information and use it only for the specific purposes for which it was shared.

4.2 Legal and Regulatory Obligations

We may disclose your information when required by law or in good faith belief that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Report suspicious transactions to Indonesian financial intelligence units
• Cooperate with law enforcement investigations into illegal activity
• Enforce our Terms and Conditions or investigate potential violations
• Protect the rights, property, or safety of f300m, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

f300m retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period	Reason
Account Registration Information	Duration of account active status plus 7 years after closure	Legal and regulatory compliance requirements
Transaction Records	10 years from transaction date	Financial record-keeping and audit obligations
KYC Documents	7 years after account closure	Anti-money laundering compliance
Betting History	5 years from bet settlement	Dispute resolution and regulatory reporting
Communication Records	3 years from last interaction	Customer service quality and dispute resolution
Marketing Preferences	Until you opt out or close account	Respect for communication preferences

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

6. Your Privacy Rights

As a f300m user, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.

6.2 Right to Correction

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

6.3 Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain data for regulatory compliance, fraud prevention, and dispute resolution. Account closure requests can be submitted through customer support.

6.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of data or investigate a complaint.

6.5 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You can opt out of marketing communications through your account preferences or by clicking unsubscribe links in emails.

6.6 Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider, where technically feasible.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to all requests within thirty (30) days.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers, data centers, or business partners are located. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

The f300m Platform is intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account. Parents and guardians should supervise children's internet usage and use parental control software to prevent access to gambling websites.

9. Changes to This Privacy Policy

f300m reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you via email, in-app notification, or by posting a prominent notice on the Platform. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the Platform after changes become effective constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected] (please include "Privacy Policy Inquiry" in the subject line)
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 through the f300m Platform
• WhatsApp: +62 812-3456-7890 (08:00-02:00 WIB daily)

We are committed to addressing your privacy concerns promptly and transparently. All privacy-related inquiries will receive a response within seven (7) business days.

By using the f300m Platform, you acknowledge that you have read, understood, and consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy. Your privacy and data security are paramount to f300m, and we are committed to handling your information with the highest standards of care and responsibility.